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Hanwood Park .community
All guides
Finance & Charges
About 10 minutes5 steps

How to create a service charge account

Set up an online resident account so you can view statements, track your balance, and pay your service charge from any device.

  1. Step 1: Find your account reference

    Before you start, you'll need your unique account reference. You can find this in the top-right corner of any paper or emailed service charge statement.

    It looks like "SC-0000-0000". Keep it handy — you'll enter it during registration so we can link your account to your property.

    A service charge statement with the account reference highlighted in the top-right corner
    Your account reference is highlighted near the top of your statement.

  2. Step 2: Open the resident portal

    Registration happens on the Hanwood Park resident portal, which is a separate secure website. Select the button below to open it in a new tab, then come back here to follow the remaining steps.

    Open the resident portal

    The portal opens in a new tab. Leave this guide open so you can refer back to it.

  3. Step 3: Complete the registration form

    On the portal, select "Create your account" and fill in the form. Use an email address you check regularly — this becomes your login and where we send statements.

    Enter the account reference you found in step 1 exactly as it appears, then choose a strong password.

    The resident portal registration form with fields for name, email, account reference, and password
    Enter your details and account reference, then select "Create account".

  4. Step 4: Verify your email address

    We'll send a verification link to the email address you provided. Open your inbox and select the link to confirm your account.

    If it hasn't arrived within a few minutes, check your spam or junk folder. The link is valid for 24 hours.

  5. Step 5: Log in and check your dashboard

    Once verified, log in to the portal. Your dashboard shows your linked property, current service charge balance, and recent statements.

    If your property isn't linked automatically, select "Link a property" and re-enter your account reference.

    The resident portal dashboard showing the service charge balance and linked property
    Your dashboard is the home for statements, balances, and payments.

Next steps

Now that you're set up, here's what many residents do next.

How to pay your service charge

Pay your service charge balance online in a few minutes using a debit or credit card through the resident portal.